Order management involves the tracking of orders from inception to fulfillment and managing the people, processes and data connected to the order as it moves through its life cycle.
The smoother and faster the flow, the more orders the company is able to process, and the quicker the business is able to grow.
The basic steps include:
Inventory availability. Customer or sales team verifies inventory is available as they review various products or services.
Order. Customer places the order across a range of possible channels — web, mobile, calls , store, marketplaces and others.
Verification. A sales team member or an automated system verifies with the customer that the order is placed and collects or records the pertinent data for the order — name, address, telephone contact, email, promotional codes and other data.
Inventory promising. System or team member matches the product or service to fulfill the order.
Fulfillment. The product or service is dispatched through a distribution channel such as ship-from-warehouse or distribution center, ship-from-store, pickup-in-store, online download or a sales person simply hands over the item. Fulfillment is verified as well — customer sign-off for the completion of a service.
Service: Making an appointment, scheduling installation or delivery services, or even exchanging or returning a product. This may be the first step in a new business process but can also be associated with order management.
After a customer places an order , it appears in the ORDERS area of dashboard . In this section you will be able to access given features-
-Create Manual Order
-Cancelled Orders Returned Orders Failed/Abandoned Orders
Order Processing -
Order processing is a key element of Order fulfillment.It is the process or work-flow associated with the picking, packing and delivery of the packed items to a shipping carrier.
Click on view Order-
Generate Invoice and take print for shipping provider -