How this works?
As we work on building custom online stores, We need to understand your requirements in detail. You can reach commerceup directly or can connect any of our solution partners worldwide. You can schedule a demo anytime at https://calendly.com/commerceup
We recommend you check out the following beforehand :
Step :
  1. 1.
    Schedule a demo and share your requirements.
  2. 2.
    Commerceup expert / Solution partner will get back with a proposal.
  3. 3.
    Once approved, the Onboarding team will take care of your store setup and migration.
  4. 4.
    Launch your store.
Moving from one eCommerce solution to another can be a big hassle when you had to migrate your entire product range. Our team can help take the hassle out of moving and importing products on behalf of you.
Any questions? Please feel free to ask at :

FAQ

What do we do in the initial setup?

If you are looking for a unique designed eCommerce store that does not take weeks to launch, Our team of designers, developers, testers make sure that your online store is production-ready.
We research your competitors and provide custom designs to fulfill your eCommerce business needs. You give us an idea and let us handle the rest.
Any eCommerce store is not just about presence but also needs to be integrated with the right tools which include on-page SEO, Analytics (such as Google/FB pixel/ Tag manager), Social media login, Static pages designs, Offers & promotions setup.
We work on the following:
  • Customized home page design specific to store and with available iterations.
  • Customized static pages like - About us/ Store locator/ Policies pages etc.
  • Complete support in setting up a store in uploading products, brands data, banners, and linking.
  • iOS & Android Apps (Pre-defined template, Which is a manual task) setup.
  • Dedicated account manager support.
  • Setting up Google and Facebook Shop feed which is updated on daily basis.
  • Advanced reports system enabled.
  • Custom transaction mailers design.
  • Shipping gateway setup to print the shipping label.
  • Multiple user roles access.
  • Mailer subscriptions for team setup
  • Advanced settings such as abandoned cart mailer/loyalty program/feedback mailers/daily report
  • Offer, Promotions, Coupons set up.
  • Detailed eCommerce tracking setup.
  • Social Login Integration.
  • Complete support of Technology, Graphics, Additional customization.
Since every business has different needs, we are not just limited to the aforementioned work and are always open to your requirements. We also support you to select Add-ons such as Multi-Vendor, ERP integrations, Multi-Lingual, and much more to fit your business needs.

What kind of support is included in monthly subscription plan?

Once your store is live, We charge for the monthly subscription plan. With Enterprise we run many analysis reports and syncing which keeps on happening in the background to make sure your online store is running smoothly.
This subscription plan support includes account manager support who can be reached by Email/Phone. We allow 100K sessions/1M API requests in system free per month for you, which is good for an emerging business. As you grow more your API usage is shown in the platform and can pay INR 1000 per 100K API requests.

What if we require additional customization/features in our store?

Your subscription plan contains a priority support, As a platform we are continuously adding new features in platform which goes as a package and you can use or opt feature directly.
If you require any additional customization, Feel free to discuss with your account manager. If features are already included in the platform and your subscribed plan, we will enable those for you. If a feature requires any additional work from the development team, We will quote it as an additional cost. The good part is we are never limiting you for your business needs.

What are additional add-ons to which I can opt for in this plan?

In this plan you can opt for the following :
Features
Pricing (India)
Account Manager Support (Get commerceup expert to keep an eye on your store and make platform changes on your behalf at any time)
Included
Digital Marketing Support
On Discussion
SEO Support
On discussion
Mobile Applications (Template driven)
On discussion
ERP Integration
On discussion
Custom Shipment Provider
1 Included
Custom (New) Payment gateway
1 Included
SMS gateway
1 Included
Multi-Vendor
(One time)
Subscription fees per month for marketplace features support
Multi-Lingual
Google translation Included, Localization on demand.
Multi-Currency
On discussion

How do we calculate API usage?

Commerceup is a pre-hosted solution, which means we take care of all the hassle of hosting, server management, auto-scaling to provide the best uptime through the best cloud infrastructure. Commerceup is API driven eCommerce.
What are API calls? API calls are inclusive of requests made by a client device (Browser + Apps) to fetch data from servers. Each functionality that you see on a website is divided into multiple APIs to receive and show data. For every client, by using Amazon API gateway we keep a track of API used as count for that particular store.
How is costing calculated for APIs? We will try not to go into many technical details but API cost includes data transferred via APIs and supported hosting servers time. As you scale up, Servers' size increases, Data transfer size increases. Every online store comes with the following modules but is not limited to these only: 1. Admin module (Backend): This module comprises multiple servers for hosting and then database servers which are managed by commerceup and it is not calculated in your API usage count. 2. Storefront (Web, Mobile Web, and Mobile Apps): This module is where your websites are hosted and this also needs to scale up. 3. Databases: This is where we save all the details of your store. Each time you upload new products, the Database synchronizes. 4. Scheduled Services Server: To run scheduled services like importer, emailers, reporting, push notifications, usage reports, and much more. There are multiple servers running, so this count is not linked with the API usage count. 5. Image optimizer: Every image which you see on a website gets optimized according to the device screen for which separate services run. 6. Cloudfront delivery: This is a very important aspect and comes with a cost for every data transfer, but is very much needed for fast content delivery.
This kind of infrastructure comes with a huge cost but we believe in optimizing the same and you don't need to worry and spend your nights in reaching on scalable business. That’s why we say you take care of your core competencies and leave technology to us.

What happens if I want to terminate my plan?

CommerceUp is a SaaS-based platform, hence you may terminate your plan when you wish to. Your subscription stays for the amount paid in advance. You can export your product, order, or user data in your subscription period. CommerceUp is not responsible for any data loss once your subscription period expires..